Comprehensive Guide to Maharajas’ Express Facilities and Services
Baggage Allowance
Storage Space
Given the limited space within the cabins, it is crucial to adhere to international airline baggage guidelines typically associated with first or business class travel. Ensure your luggage is appropriately sized to fit under the bed compartments and in the designated luggage hold areas.
Recommended Luggage
Opt for soft-topped luggage. This type of bag is more flexible and easier to stow in the available storage spaces, ensuring a smoother and more organized travel experience.
Bed & Bath Linen
Daily Fresh Linens
For your utmost comfort, fresh linens are provided daily. This service ensures you enjoy a clean and inviting environment throughout your journey.
Environmental Consideration
To support eco-friendly practices, we encourage guests to reuse towels. If you wish to participate, simply leave your towels on the rack.
Butlers
Dedicated Service
A dedicated team of butlers is available around the clock to attend to your needs. Each carriage is assigned one butler, ensuring personalized and attentive service at all times.
Cell Phone Reception
Variable Reception
Cell phone reception can fluctuate while the train is in motion. Reception tends to improve when the train is near large cities or stationary.
Usage Guidelines
To maintain a peaceful environment, please keep your cell phones on silent mode. Public areas are intended to be device-free zones, so please use your devices in the privacy of your cabin.
Clothing & Travel Accessories
Seasonal Attire
Summer
Lightweight cottons and linens are recommended for comfort during the warmer months.
Winter
For cooler mornings and evenings, light sweaters and wraps are advisable. During December and January, warmer clothing is necessary.
Onboard Attire
Smart casual attire is suitable for all onboard activities. Comfortable walking shoes are recommended for off-train excursions.
Wildlife Excursions
Subdued colors are advised to blend in with the natural surroundings, avoiding bright colors that can disturb wildlife.
Sun Protection
Protect yourself from the sun with sunscreen, hats, and sunglasses.
Dining
Smart casual attire is appropriate for dining in our restaurants.
Credit Cards
Accepted Cards
MasterCard, Visa, and American Express are accepted onboard. Please note that a surcharge applies to card transactions.
Crew
Service Standards
Our highly motivated, English-speaking staff is dedicated to providing attentive and unobtrusive service, ensuring a pleasant journey.
Currency & Money Exchange
Indian Currency
The currency in India is the Rupee (Rs/₹), with notes available in denominations ranging from Rs. 5 to Rs. 500.
Foreign Exchange
Foreign exchange is regulated, and amounts exceeding USD 5000 must be declared. Exchange services are available through authorized changers and banks. Smaller denominations are generally preferred.
Customs
Regulations
Customs regulations are similar to those in other countries. Ensure you have all necessary documentation for a smooth process.
Electricity
Voltage
The onboard voltage is 110 volts. International adapters are available to accommodate various plug types.
Emergencies
Contact Information
Provide details of your pre and post-journey accommodations for emergency contact purposes.
Gratuities for Services
Customary Practices
Gratuities are at the discretion of guests. Envelopes for tips are provided on the final night of the journey.
Guides
Professional Guidance
English-speaking, local guides are available for off-train adventures, ensuring an enriching and informative experience.
Hair Dryers
Availability
Hair dryers are available in all washrooms for your convenience.
Health
Vaccinations
Check the latest health advisories for any required vaccinations. Anti-malaria precautions are recommended, and it is advisable to carry any necessary prescription medications.
Hot Water
Usage Guidelines
Switch on the heating system 20 minutes prior to use. In double occupancy cabins, allow a 20-minute gap between uses to ensure ample hot water.
Insurance for Maharajas’ Express
Coverage
The Maharajas’ Express is insured against earthquakes, fires, terrorism, and theft, ensuring peace of mind during your journey.
Internet
Access
Internet access is available onboard, though reception may vary with the train’s movement.
Laundry
Service Availability
Laundry services are available at selected destinations. Contact your butler for more details.
Maharajas’ Bar and Lounges
Safari Bar
Guests enjoy complimentary access to the Safari Bar, which offers a selection of drinks and snacks.
Rajah Club Lounge
The Rajah Club Lounge is furnished with cozy armchairs and features a high-end boutique.
Maharajas’ Dining
Dining Facilities
The train houses two restaurants, each accommodating 42 guests. Complimentary house wines and beer are served with meals.
Maharajas’ Transport
Coaches & Cars
Deluxe coaches and cars are provided for different cabin classes, along with complimentary sightseeing kits.
Off-Train Excursions
Fitness Requirements
Moderate fitness is required for off-train excursions. Please inform us of any mobility challenges at the time of booking.
On-Board Safety
Electronic Safes
Electronic safes are available in all cabins for storing valuables securely.
Paramedic on Board
Medical Assistance
A paramedic is available 24/7 to attend to any medical needs that may arise.
Personal Travel Insurance
Mandatory Coverage
Adequate personal travel insurance covering illness, injury, death, loss of luggage, and trip cancellations is mandatory for all guests.
Placement of Train on Platform at Stations
Movement Guidelines
The train may move for refueling and other purposes. Adhere to advised deboarding timings for your safety.
Porters
Assistance Availability
Porters are available at all embarkation and disembarkation stations to assist with your luggage.
Pre & Post Hotel Accommodation
Booking Recommendations
It is advisable to book one-night accommodations before and after your rail journey. Contact us for assistance with reservations.
Safety
Valuables
Store your valuables in electronic safes and ensure your personal effects are insured.
Smoking Policy
Prohibition
Smoking is strictly prohibited onboard the train and in public places.
Special Meals/Dietary Requirements/Medical Conditions
Notification Requirements
Inform us of any special dietary needs or medical conditions at the time of booking. Ensure you carry necessary medication for allergies or medical conditions.
Telephone Calls
Facilities
Telephones are available in all cabins for internal and external calls. Additional charges apply for external calls.
Train Manager
Availability
The Train Manager is available for special requests, problem resolution, and tour information.
Transportation on Excursions
Transfers
Deluxe Cabin and Junior Suite passengers have access to coaches, while Suite and Presidential Suite passengers are provided with luxury cars. Jeep transfers are available for certain tours. Refer to your itinerary for specific details.
For further assistance or queries, please contact the Train Manager or your carriage butler.