Terms and Conditions

This website is owned & managed by Tailormade Journeys Limited , 25 Grangewood , Slough SL3 6 LP United Kingdom and our associates are Leisure Corp Pvt Limited New Delhi which is a PSA- IA – IRCTC Affiliate for selling the packages of Maharajas Express from 2014 onward. Tailormade Journeys Limited only acts as an agent and the entire responsibility of Running & Operating the Train , The catering on and Off Board the Train  , Tours / Sightseeing etc are that of Indian Railways Catering and Tourism Corporation Ltd.(IRCTC). Tailormade Journeys Limited or their Partners cannot be held responsible in any way .

We do not own or operate Maharajas’ Express train which is owned and operated by Indian Railways Catering and Tourism Corporation Ltd.(IRCTC). 

Tailormade Journeys Limited makes NO CLAIMS on the Trademark or Logo of Maharajas Express and is the property of IRCTC.

 

THE MAHARAJAS EXPRESS TRAIN IS OWNED & OPERATED by Indian Railways Catering and Tourism Corporation Ltd.(IRCTC) – INDIA.

 

DISCLAIMER:

This page sets forth the terms and conditions under which Tailormade Journeys Limited provides information on this Site, as well as the terms and conditions governing your use of this Site. By making use of this Site, you agree to be bound by the terms and conditions we have outlined below. If you do not accept these terms and conditions, do not continue to use or access this Site.

Your Financial Protection:

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. :

These terms and conditions of use and any additional terms posted on this Site together constitute the entire agreement between you and us with respect to your use of this Site. In the event that you book any holidays packages offered on the Site with us then your bookings shall, in addition to these terms and conditions, also be subject to our terms and conditions for booking holidays.

 

IRCTC  Terms of booking The Maharajas Express Train

 

Description of services on the website

Website describe the available services as of this date as accurately as possible. We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as ‘force majeure’ events, strikes, fairs, festivals, sport events, weather conditions,disruptions/diversions of rail services, floods, earthquakes, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing and non availability of venues. Where we may know of these sufficiently in advance we will notify you, otherwise Train Manager or IRCTC representatives would inform you of the changes during the tour. We or IRCTC would not be liable for any loss, cost, expenditure, damage or compensation for such changes.

Itinerary changes

The itineraries on certain departures will run in the reverse direction. There may be a slight amendment in the activities and sequence of destinations visited. The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the IRCTC and we only act as the Tour operator / Travel Agent between the Client and IRCTC. The Train is maintained and run by IRCTC only.

Booking
You have read and understood the Tour itinerary and the ‘Terms and Conditions’ and accordingly you have booked the tour. The terms and conditions are available on the website.

PAYMENT TERMS

  1. a) 30% of the published price plus applicable taxes at the time of booking along with names and scanned copy of the passport for all travellers.
  2. b) Balance payment 90 days prior to the departure.

CANCELLATION

If you wish to cancel the booking you must communicate the cancellation by E-mail to us.

The following cancellation charges will apply: –
For any cancellation days are counted excluding the date of departure

90 days or more prior to departure, deposit of 30 % is NON refundable

89 – 75 days before departure 50 % is Non refundable

74 – 01 Days before departure 100 % is NON refundable

Changes and cancellation by Maharajas Express – IRCTC prior to your departure

The journeys are planned well in advance. Maharajas Express / IRCTC reserves the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met , we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:

Accepting the changed arrangements

or 

Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment

or 

Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc.

In case the holiday is cancelled under circumstances beyond our control that is in case of a ‘force majeure’ (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change. We will however try to offer you a date change option subject to the condition that the train company agrees to offer the same  but in case there is any additional charges due to tariff change the same will be applicable.

If any of the circumstances amounting to force majeure occurs during a tour we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation but there will be no refund possible for the unutilised portion of the tour.

Force Majeure

Neither party shall be considered in breach of this Agreement or in default of its obligations here under if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.

Credit Card Payments

Where the clients have paid the deposit or  balance or full payment by credit card and in case the client later process a charge back with their bank or card company the booking will automatically be treated as CANCELLED and there will no NO refund in case Tailormade Journeys Limited / Great Vacations is successful in defending the Charge back with the card company / bank.

Amendments

Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per our terms and conditions.

In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.

In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges as per our terms and conditions will apply.

Accepting the changed arrangements or Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked .

Train Schedules And Flexibility

Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.

 

Complaint And Problems

Should you have any complaints or face any problem during your journey, please bring it to the attention of the Train Manager immediately, while on board, in order for him or her to provide you with an immediate solution rectifying the problem whilst on tour. It is only if you do this, that IRCTC has the opportunity to put matters right, on the spot. Failing to do this, any right to compensation, which you may have, will be extinguished or reduced. In the unlikely event that the problem persists, please write to the IRCTC Customer Service team either by email to within 3 weeks of your return from the tour, providing us with the details of your booking reference and complaint. Any delay beyond the stipulated time may affect our ability to investigate the complaint and may impact the way that your complaint is dealt with.

Law And Jurisdiction

Your relationship (and any contract you may have) with IRCTC or with any Third Party Supplier or any disputes or other matters arising from it shall be interpreted as per Indian Laws and Courts in New Delhi, India alone would have exclusive jurisdiction.

By signing the Booking Form, by you / your agent on your behalf, agree to accept these Terms and Conditions, including all other information provided in this website.

Indemnification and Exclusion of Liability

The guest availing services or undertaking the tour/trip, having such activities which involve risk of accident or death or personal injury or loss of any kind, shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement which shall govern the transaction for all purposes and shall be binding on guest/agent.

The guest expressly agreed that the use of services/ undertaking the tour/trip is at their sole risk. In the event of an untoward incidence, causing injury/fatality/loss of any kind to guest, the company and its respective directors, officers, employees, representatives and agents shall not be liable for any loss or damage of whatsoever nature or personal injuries or death, howsoever arising (including, but not limited to the guest’s or any other person’s property) which the guest or any such other person may incur or suffer as a result of or arising from the guests participation in the tour and any other activities undertaken on or during the tour, and the guest irrevocably and forever releases and discharges the company and its respective directors, officers, employees, representatives and agents from any and all such liability.

Additionally there are terms and guidelines that govern a particular feature, offer or operating rules or policies applicable to each service. The guest shall be responsible for ensuring compliance with the terms and guidelines or operating rules or policies of the respective services.

The guest furthermore indemnifies and holds the company and its respective directors, offices, employees, representatives and agents harmless from and against any and all loss, damage, actions, proceedings, claims, demands and legal and other costs and expenses (including legal costs on an attorney and own guest scale) of whatsoever nature and howsoever arising (including, but not limited to, the guest’s or any other person’s injury or fatality, or any loss of or damage to the guest’s or any other person’s injury or fatality, or any loss of or damage to the guest’s or any other person’s property) asserted against or incurred by the company, its affiliates their respective lawful successors and assign, that arise out of, result form or may be payable by virtue of any breach on non performance of representation, warranty, covenant or agreement, made on obligation to be performed by the guest pursuant to this agreement.

The guest shall be solely responsible for any breach of any specific rules/regulation or ground code of conduct of the area and the company cannot be held responsible for the same.

Obligations Of IRCTC

IRCTC shall ensure that all elements of the journey (On board and off board) within its control are provided as narrated in its brochures meeting standard of excellence. However, IRCTC reserves the right to change the venues/destinations/ events due to unavoidable circumstances and in that eventuality, the passengers will be advised suitably. Train timings are given as guidance only and are subject to change. The relationship between IRCTC and the passenger shall be governed by the Terms and Conditions of booking which shall constitute a binding contract between IRCTC and the passenger and shall define the mutual rights, duties, responsibilities and liabilities of the parties. IRCTC shall advise the passengers on board to submit their feed back on the journey undertaken. IRCTC reserves the right to decline booking of any passengers, to cancel any such bookings already made or to refuse boarding any passenger, if it may be necessary to prevent violatio n of any law. The passenger’s reservation may be refused / cancelled or his boarding may be refused / passenger may be offloaded if the passenger or any articles carried by such passenger pose a risk to the IRCTC Super Luxury Train, property or the well being and enjoyment of other passengers.

Our liability to you

IRCTC assure that all arrangements for the passenger’s holiday will be made and provided with utmost skill and care as per itinerary. IRCTC will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:

  • The act(s) and / or omission(s) of the person(s) affected or any member(s) Of their party; or
  • The act(s) and / or omission(s) of a third party not connected with the provision of arrangements and which were unforeseeable or unavoidable; or
  • Any service or facility not arranged by IRCTC as part of the contract; or
  • ‘Force majeure’ as defined herein.

Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements, the maximum amount of compensation will be limited to the extent provided here under:

  • Public liability insurance if any taken by IRCTC.
  • Any relevant international conventions or regulation which apply to the travel arrangements in question.
  • IRCTC’s liability for any injury, illness, death, loss, damage, expense, cost or other claim may be limited by relevant conditions as outlined in booking terms and conditions of IRCTC.

Exclusion Of Liability Or Responsibility:

  • Any damage, loss, expense or other sum(s) of any description which, based on the information given at the time of booking, one could not have foreseen that the passenger would suffer or incur damage, loss, expense or other sum(s) of any description if terms of agreement are breached.
  • Any business losses.
  • Excursions or other tours or any other travel services taken and paid for by the passenger which have not been provided by IRCTC whilst the passenger is on IRCTC tour. In such instances, the passenger’s contract will be with the Sales Affiliates/ supplier of the excursion of tour or travel services and not with IRCTC.
  • IRCTC does not accept responsibility for any loss or damage suffered as a result of any event beyond its control.
  • IRCTC will not be liable for indirect or consequential loss or damage howsoever arising.
  • IRCTC accepts no liability for the consequences of cancellation or delay, other than as specified elsewhere herein.
  • Except as otherwise provided in the Terms and Conditions, all baggage and personal effects are at all times the responsibility of the clients and IRCTC takes no responsibility for the same.

Privacy of information

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary. The company reserves the right to publish photographs / letters / web pictures /videos / emails taken by you during the tour and also to track usage statistics online. IRCTC prompts all its users to register online so that IRCTC can send you updates and information on travel destinations. You have read the IRCTC Privacy Policy, the terms of which are deemed to be incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal in formation by IRCTC, its associate and group companies and / or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the IRCTC Privacy Policy.

Conditions of travel

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.

Communication

The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given in the Booking Form. Where a booking is made through a travel agent, communications from the Company will be sent to your agent through whom such booking has been received on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance to the contrary is published.

Travel insurance

At India Railway catering and Tourism Corporation Ltd. (IRCTC) Maharajas’ Express, guest safety and holiday enjoyment are very important, therefore, travel insurance is essential. For booking your travel on Maharajas’ Express it is highly recommended to have adequate travel insurance cover from the country of domicile for injury, illness, death, accident, loss of effect & luggage, holiday cancellation. Please carry a copy of travel insurance policy stating clearly the company, policy number and 24 hour medical emergency telephone number. Availability of a copy of the policy with us would be helpful in case of any emergency.

 

Christmas & new year, signature journey supplement charges

There will be supplement charge of USD 500 per pax travelling during the tour falling on New Year eve and Christmas.

The supplement charge will be applicable for child between 05-12 years also. Supplement charges may be applicable for certain signature journeys as announced from time to time.

Child policy

Maharajas’ Express does accommodate children but we ask parents to be mindful of the sophisticated adult atmosphere we endeavour to maintain.

For Deluxe/Jr.Suite/Suite Cabins

Children below 5 years shall be allowed free, subject to sharing of double bed with parents.This is subject to availability of double bed at the time of booking. Single child (5 years – 12 years) sharing cabin with adults – 50% of the adult fare, subject to sharing of double bed with two full paid adults.This is subject to availability of double bed at the time of booking. OR

Single child (5 years – 12 years) in a separate cabin -50% of the(adult fare + Supplement charges) if requested in a separate cabin.

Two child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child in a separate cabin on twin sharing basis. Three child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child subject to sharing of double bed. OR

If third child request in a separate cabin – 50% of the (adult fare + Supplement charges). Single child (5 years – 12 years) + one adult in a separate cabin:- Two adults fare on twin sharing basis.

Two child (5 years – 12 years) + one adult in a separate cabin:- One adult fare plus 50% of the adult fare for each child subject to sharing of double bed.

 

For presidential suite cabin

Children below 5 years shall be allowed free, subject to sharing of double bed in PS.

Single child (5 years – 12 years) sharing cabin with adults – 50% of the adult fare, subject to sharing with two/three/four full paid adults in PS.

Two child(5 years – 12 years) in a separate cabin – 50% of the adult fare for each child in a separate sub cabin on twin sharing basis subject to sharing with two full paid adults in PS.

Three child (5 years – 12 years) in a separate cabin – 50% of the adult fare for each child subject to sharing of with two/three full paid adults in PS.

Single child (5 years – 12 years) + one adult in a separate cabin:- Two adults fare on twin sharing basis in PS.

Two child (5 years – 12 years) + one adult in a separate cabin:- 50% of the adult fare for each child subject to sharing with one full paid adult.

 

Note:

Child booking if requested in a separate cabin is subject to travelling with the adults. It is to be noted that single child has to share guide/vehicle with adults travelling together in case of Suite & PS cabin booked pax.In case, a separate higher category vehicle is required then supplement will be levied.

Please note that we do not have a facility for interconnecting cabins except in the Presidential suite car.

All applicable taxes will be charged extra.

 

Policy On Guide/Vehicle

Policy on Guide (PS & Suite Cabins):

We will provide a Local English/ Language speaking local guide at each destinations on complimentary basis.

Note:

In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

In some of the destinations language speaking local guides are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

 

  1. II) Policy on Guide with separate vehicle for Group Bookings:

In case, a group desires a separate vehicle/guide the policy will be followed as under:

For a group (14+1 pax or more) an air-conditioned deluxe bus with local English/ language speaking local guide may be provided on complimentary basis but a Volvo Bus can be provided at supplement cost.

For a group (28+2 pax or more) Volvo bus with local English /language speaking local guide may be provided on complimentary basis.

 

Note:

In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

In some of the destinations language speaking local guides are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

 

III) Policy on Guide with separate vehicle for Full Train and charter Bookings:

For Charter & full train booking the sightseeing shall be provided on sharing seat in coach basis and English Speaking/ Language Speaking Local Guides on complimentary basis.

For Exclusive Vehicles or accompanying English/ Language Guides a supplement cost shall be charged.

Signature , Christmas and New Year Departures will have a Supplement.

ACCURACY OF INFORMATION :

Tailormade Journeys Limited has taken all care (as it reasonably can) to ensure that the information posted on the Site is accurate and complete. Please however note that Tailormade Journeys Limited does not warrant or guarantee the accuracy or completeness of the information provided on this Site. Under no circumstances shall Tailormade Journeys Limited be liable for any loss or direct, indirect, incidental, special or consequential damages caused to you by your reliance on the information posted on this Site.

The information on this Site and these terms and conditions may be changed or updated without notice. Users are deemed to be apprised of and bound by such changes. Tailormade Journeys Limited may also make improvements and/or changes in the products, services and/or programs described on this Site at any time without notice. Tailormade Journeys Limited hereby disclaims all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

When you use the Site for booking holidays, please ensure that all the information provided by you such as names, dates of travel, passport numbers etc is accurate. Tailormade Journeys Limited cannot be liable for any erroneous information given by you. Tailormade Journeys Limited shall not in any way be liable for any loss or inconvenience suffered by you as a result of erroneous information provided by you.

THIRD PARTY PRODUCTS AND THIRD PARTY ADVERTISEMENTS:

In case of third party products and advertisement displayed on our Site, we shall not in any way be liable / responsible for the contents, quality or safety of such of the third party products and advertisements. We do not in any way or in any manner endorse the products or services advertised on the Site by third party advertisers. Users are solely responsible for verifying the contents and information provided in such advertisements before making any decisions based on the same.

Tailormade Journeys Limited shall not in any way be or responsible / liable for any loss, damage or injury sustained by you as a result of availing such products and services advertised by third parties on this Site.

 GENERAL TERMS AND CONDITIONS FOR BOOKINGS:

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS SET OUT BELOW BEFORE BOOKING YOUR HOLIDAY WITH US.

We are registered under Air Travel Organiser’s License (“ATOL”) number 9967.

When you buy an ATOL protected air holiday package from us you will receive a confirmation invoice and ATOL certificate from us confirming your arrangements and your protection under our ATOL licence.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

HOW TO BOOK:

Once you have decided on your holiday destination you can either fill up the booking form or contact us via email ( great-vacation@btconnect.com ) or call us on our UK landline number 44 (0)1753 577330 or 44 (0) 1753 201201 or USA & Canada Toll Free 1 – 855-9-526526 or Australia 61286078986

Upon receipt of your request we shall send you a detailed itinerary setting out date wise program along with the package cost. In the event that you wish to finalise the package you are requested to send us the non-refundable deposit. You can make the payments via electronic bank transfer / credit card / debit card.

We shall upon your confirmation of the holiday destination and upon receipt of the non-refundable deposit, book your package (including the hotels and airline tickets). You are requested to make all remaining payments 12 weeks prior to your departure. Failing, which we shall cancel your bookings and shall not have any liability towards you. You shall indemnify us against any losses which we may suffer.

DEPOSIT:

The non-refundable deposit payable when placing your order is 30 Percent per person our package cost. Please note the deposit amount is non-refundable, except in instances when we cancel the holiday or express our inability to operate it (other than for reasons not within our control). The Balance payment is payable 90 Days before the departure .

In case your booking is less than 90 Days before then you would be required to pay the full amount.

ATOL:

All Flight inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Cerificate. Please ask for it and check to ensure that everything you booked ( Flights , Hotels and Other Services ) is listed on it. Please see our booking conditions below for further information or for more information about financial protection and the ATOL certificate go to : www.atol.org.uk/ATOLCertificate.

Your Financial Protection:

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

INSURANCE

It is a condition of your booking with us that you have adequate travel insurance. You are requested to provide us details of your travel insurance.

CONFIRMATION AND FINAL PAYMENT:

You shall receive your holiday package confirmation normally within 7 days of receipt of the non-refundable deposit. The balance amount due must be paid no later than 12 weeks before departure, otherwise we reserve the right to treat your booking as cancelled and retain the deposit. If the booking is made within 8 weeks of departure, then the full tariff of the holiday is payable at the time of booking.

While in most instances we are able to confirm all the arrangements within a few weeks of receiving the order, in some instances changes may be required or some confirmations may have to wait till much later. If we need to make a significant change to the itinerary booked, such as a change of hotel or mode of transport or omission of a place, it is done with your concurrence. It is thus important that you give us sufficient contact telephone numbers, both for daytime and evenings, so that changes to your itinerary, if any, can be discussed.

For minor variations in the itinerary we do not make supplementary charges nor do we offer reductions. If however the cost variation exceeds 2% of the total holiday price (excluding insurance, visa and airport taxes), you may be required to pay the difference, if the costs go up, or become entitled to a refund, if the costs go down.

If the availability of a certain portion of the holiday, or a specific hotel, is critical for you it must be specified in writing at the time of booking the holiday. Non-availability of this critical element will entitle you to a full refund of all monies paid, including the deposit amount. If, after notification of the non-availability of critical element(s) of your holiday, you decide to still proceed with the holiday, you cannot subsequently cancel it using this condition.

In instances where you have not specified any critical elements, if the very nature of the holiday changes due to non-availability of significant portion(s) of the tour, we will ourselves offer you the option of a later departure or cancellation with full refund. An exception to this condition may be made for bookings within 8 weeks of departure. In such instances we may have to pay non-refundable deposits for confirming certain portions of the itinerary. If such last minute bookings are cancelled due to non-availability of some portion(s) of the holiday we would expect you to pay for the costs incurred by us. Such costs will be equal to our cancellation charges, as mentioned in these Booking Conditions later, or less.

TRAVEL DOCUMENTS:

Travel documents are normally sent to you approximately 5-6 weeks before departure. These include your international flight tickets (if purchased through us), final itinerary, local contacts at your destination, baggage tags, some useful tips and suggestions including on tipping, etc. Vouchers for hotels and internal travel, etc., are delivered on arrival at the destination.

PRICE GUARANTEE:

The price of your holiday is fully guaranteed and is not subject to any surcharges. This guarantee is applicable from the date of receipt of all payments due.

The price guarantee applies to complete holidays bought from us and does not cover the purchase of individual items such as airline tickets or hotel rooms.

It may be noted that price variations due to changes in itinerary are not surcharges and are not governed by this guarantee. Surcharge, as defined, is only attributable to variation in costs of existing elements of the itinerary.

Airport taxes are added to your invoice on actual costs and are not covered by this guarantee.

CANCELLATION BY YOU

If you wish to cancel the booking of your client, you must communicate the cancellation by E-mail to us.

The following cancellation charges will apply: –
For any cancellation days are counted excluding the date of departure

90 days or more prior to departure, deposit of 30 % is NON refundable

89 – 75 days before departure 50 % is Non refundable

74 – 01 Days before departure 100 % is NON refundable

CANCELLATION OF A TOUR BY US BEFORE DEPARTURE:

We reserve the right to cancel a holiday on offer by us without assigning reasons at any time over 4 weeks before departure date. If such cancellation takes place we will offer you a comparable alternative .

If a holiday cancellation takes place within 12 weeks of departure it will be for one of the following reasons:

Due to non-payment or late payment of the balance amount due. In such cases an alternative holiday or refund will not be available and cancellation charges will apply.

Due to circumstances beyond our control such as cancellation of international or domestic scheduled service, technical problems with transportation, civil disorder or the threat of such, riots, strikes, natural disasters, epidemic , accident or pollution, terrorist activity or the threat of such, war or the threat of war, etc. In deciding whether it is safe to visit a certain destination or not, we depend on the advice of the British Foreign and Commonwealth Office. In such instances we may offer comparable alternative arrangements. There will no Refund only alternate holiday or postponement of date will be applicable.

Due to non-availability of significant portions of an independent itinerary. In such instances we may offer comparable alternative arrangements.

In the unlikely event of us cancelling a holiday within 8 weeks of departure for reasons other than those listed above we will offer you a compensation of GBP 25 per person and if such cancellation is within 14 days of departure then a higher amount of GBP 50 per person.

ALTERATIONS TO YOUR TOUR PROGRAMME BY US:

We will make all reasonable efforts to provide you with the booked tour arrangements but cannot rule out occasional minor changes.

If the changes are significant we will inform you of these before departure, if possible, and offer you comparable alternative arrangements . A significant change is one which involves a change of airport for international flights to and from your holiday destination, the outward or return journey being rescheduled by more than twelve hours or the omission of a featured overnight stop in the itinerary. Where such changes take place for reasons within our control we will offer you a compensation of GBP 25 per person if you had paid the full holiday price by the prescribed date.

Where the change is due to circumstances beyond our control amounting to force majeure, such as weather conditions, technical problems, civil disorder, decisions by governments or other associations, epidemic , etc., we will offer comparable alternative arrangements.

If any of the circumstances amounting to force majeure occurs during a tour we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation.

We reserve the right to cancel your holiday anytime during its operation if you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity. In such cases no refund will be offered for the unavailed portion of the holiday and we will further claim from you the costs of your return to the parent country.

Force Majeure

Neither party shall be considered in breach of this Agreement or in default of its obligations here under if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.

YOUR RESPONSIBILITY:

The visa and health requirements is yourself responsibility.

Passports, visas, vaccinations, foreign exchange for personal expenses, etc., and we do not accept any liability for non-communication of relevant details to you. If any service offered by us is not clear, you should get written confirmation from us about its inclusion in the price.

Please note that by offering any destination on our website we are not making any recommendation about its safety. In deciding whether it is safe to visit a certain destination or not, you are to depend on the advice of the British Foreign and Commonwealth Office. Should you wish to go to a particular destination you shall be doing so at your own responsibility and risk.

OUR RESPONSIBILITY:

We accept responsibility for ensuring that the holiday which you book with us is supplied as described in this website, or any other literature printed by us, and the services offered reach a reasonable standard. In the unlikely event that any part is not provided as promised, for reasons within our control, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. IN-CASE THE MAJOR PART OF THE HOLIDAY IS NOT PROVIDED AS CONFIRMED IN WRITING BY US THEN Our liability in these cases shall be limited to a maximum of the cost paid by you.

In respect of carriage by air, sea and rail and the provision of accommodation in these the liability essentially lies with the providers of these transports and we merely act as agents for these providers. Our liability in all such cases will be limited in the manner provided by the relevant international convention.

If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance but are not liable for the consequences of such independent act.

INCLUSIONS AND EXCLUSION IN THE TOUR PRICE:

The inclusions and exclusions in the tour price are given in the Itinerary we confirm with price to you under what is included and what is not included.

INSURANCE:

It is a CONDITION OF YOUR CONTRACT WITH US that you take out INSURANCE at the time of, or prior to, making your booking. PLEASE ENSURE THAT YOUR INSURANCE COVERS YOU FULLY for everything you require yourself to be covered for during your holidays. TAILORMADE JOURNEYS LIMITED cannot be held responsible if you purchase an inadequate insurance policy . Non-European Union passengers should obtain equivalent insurance cover in their country of residence.

In an event of any Accident , Injury or Death during the Holidays – Tailormade Journeys Limited or any of the suppliers will not be held responsible in any way what so ever . The clients are advised to have a complete insurance cover on their own that should cover in case of any such mishap or death.

The law of the country you are travel in will apply incase of such an incident happens and therefore the clients are once again reminded that a full INSURANCE COVER should be taken for their holidays.

Excursions / Representatives and Agents:

Excursions only form part of your holiday arrangements if they are described in this website or purchased before departure. Game drives in wildlife reserves will be subject to the rules and regulations applicable to the particular reserve at the time of your visit and as laid down by the relevant government. Such rules and regulations are subject to change without notice and are beyond the control of TAILORMADE JOURNEYS LTD.

Our acceptance of liability for the acts of our representatives or agents in clause above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described in this website or brochure. This excludes for example any social contact that you may have with them.

ARBITRATION:

If you have cause for complaint during the holiday please bring it to the notice of our local representative and/or the hotel who will try their best to solve the problem. It is not advisable to do nothing about a problem when it occurs but to later write to us seeking recompense. If we feel you avoided action to redress a problem when it occurred, no compensation will be offered if it is brought to our attention later. If the problem remains unresolved in spite of your pointing it out locally to our agents when it occurred please write to us within 28 days of the completion of the holiday. We shall investigate the complaint and send you a reply as soon as possible.

DATA PROTECTION STATEMENT:

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in Europe. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. If we need to give your details to anyone other than those listed above we will do so with your consent.

 

CONFIDENTIALITY:

Information concerning Tailormade Journeys Limited, its business, products, services, employees, customers, agents, or others on whom data is collected, stored, or processed is the property of Tailormade Journeys Limited and is confidential except for the necessary disclosures required by law.

INDEMNITY:

You agree that you shall hold Tailormade Journeys Limited fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Tailormade Journeys Limited due to any action /omission on your part in using the site.

ENFORCEABILITY OF THESE PROVISIONS

Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of Tailormade Journeys Limited. Provisions not otherwise held invalid shall remain in force.

SECURITY WARNINGS:

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses, malicious codes and other items of a destructive nature.

IN NO EVENT SHALL TAILORMADE JOURNEYS LIMITED BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS SITE, OR ANY OTHER HYPERLINKED WEBSITES.

PRODUCTS & SERVICES:

Please note that none of the information contained in this Site should be viewed or construed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products Tailormade Journeys Limited has to offer. The products and service statements on this Site are for general description purposes only.

It must not be construed that by advertising itineraries and packages to various destinations, any warranty or representation is made by Tailormade Journeys Limited to you as regards the suitability and safety of any particular destination.

LIMITATION OF LIABILITY:

In the event of any loss caused to you due to any act / omission on our part we shall be liable only to the extent of the amount paid by you to us. We shall not be liable for any consequential loss or additional expense whatsoever.

WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED DUE TO CANCELLATION OF THE FLIGHTS OR CAUSED DUE TO THE ACTS/OMISSIONS OF ANY OTHER PERSON/ENTITY.

PROFESSIONAL ADVICE:

The information provided on this site is distributed with the understanding that Tailormade Journeys Limited is not providing professional advice of any type.

WARRANTIES:

Tailormade Journeys Limited specifically disclaims all warranties with respect to this Site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Tailormade Journeys Limited shall not be liable for any damages resulting from the use or misuse of this Site or the information on this Site.

This disclaimer, limitation of liability and exclusions shall apply irrespective of whether the damages arise from (a) breach of warranty, (b) negligence (c) breach of contract and (d) any other cause of action to the extent such limitation and exclusion are not rendered invalid by applicable law.

COMMENTS AND SUGGESTIONS:

If you have any questions or suggestions please feel free to email us at great-vacation@btconnect.com.

PRIVACY POLICY:

We believe in protecting the personal information provided by you to us while making any bookings with us and we value your right to privacy. The personal information (such as your name, address (postal and email), telephone number, travel details, passport number) that we collect shall not be shared with any one else, except as required under law and we shall take all reasonable steps to protect the security of personal information provided by you.

Please however note that in the event any personal information is shared over electronic means of communications (such as email) we shall not be responsible for the safety of such mode of communication and for the personal information provided therein.

LINKS:

Our Site may provide links to other websites. When you click on any of these links, you are leaving our Site and entering another website and we shall have no liability/responsibility for such other websites (save and except those which belong to us).

COPYRIGHT INFORMATION AND OWNERSHIP:

All material on this Site, including but not limited to audio, images, software, text, icons and the like (the “Content”), is owned by Tailormade Journeys Limited and protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site. By displaying them on this Site, Tailormade Journeys Limited is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

If any dispute arises between you and Tailormade Journeys Limited in connection with the use of this Site or in relation to the services proved by us, all such disputes shall exclusively be subject to the jurisdiction of the appropriate courts situated United Kingdom.

ONLINE BOOKING

The packages which include flights are fully ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 9967